Frequently Asked Questions

To register on ZJ77, visit the homepage and click the registration prompt. You will need to provide your full legal name, date of birth, a valid email address and a residential address. After submitting your details, you will receive a verification email — click the link inside to activate your account. You must be at least 18 years old, or the higher minimum age required by the operator or applicable licence jurisdiction, to register. Pakistani players from Karachi, Lahore, Islamabad, Rawalpindi and elsewhere are welcome to register subject to compliance with local applicable law.

KYC (Know Your Customer) verification requires a government-issued photo identity document — a Pakistani CNIC (Computerised National Identity Card) or a valid passport are the most common choices — along with proof of your residential address such as a recent utility bill or bank statement dated within the last 90 days. If you have deposited using a specific payment method, we may also ask for confirmation of that method. KYC must be completed before your first withdrawal can be processed. Providing accurate and genuine documents speeds the process significantly.

No. ZJ77 strictly enforces a one-account-per-person policy. Duplicate accounts are a breach of the Terms & Conditions and will result in permanent closure of all associated accounts along with forfeiture of any balance held across them. If you have accidentally created a duplicate account, contact support immediately to resolve it before it becomes a compliance issue. Multi-accounting is also the most common form of bonus abuse and is treated accordingly.

On the login page, click "Forgot Password?" and enter the email address registered to your account. ZJ77 will send a secure password reset link to that address — the link is time-limited, typically valid for 30 minutes. Follow the link to set a new password. Choose a strong, unique password that you do not use on any other platform. If you no longer have access to your registered email address, contact support with your identity documents to request a manual account recovery process.

Minor details such as your contact email and phone number can typically be updated directly through your Account Settings page. Changes to core identity data — your legal name or date of birth — require supporting documentation and must be processed through our support team to ensure KYC records remain accurate. Keeping your account information current is important for smooth withdrawal processing and ensures your account is protected against unauthorised changes.

Payment methods available at any given time are confirmed in the Cashier section of your account. Familiar Pakistani payment references you may encounter in context include Easypaisa, JazzCash, Raast and bank transfers to or from institutions like HBL, UBL, Meezan Bank and Bank Alfalah. These names appear as educational references only — none of these providers endorses, is affiliated with or supports ZJ77. Users must independently verify whether their chosen payment provider permits the intended transaction. Available methods may vary and are subject to change.

Minimum and maximum deposit amounts are specified in the Cashier for each available payment method and may vary. Deposits below the published minimum for a given method may not be credited to your account. If you have also set a responsible gambling deposit limit on your account — for example, a personal cap of PKR 5,000 per week — that limit overrides the method maximum and cannot be exceeded until the limit is formally increased with the mandatory cooling-off delay applied.

Withdrawal processing times vary depending on the payment method chosen, whether your KYC verification is complete, and whether the withdrawal is subject to an internal compliance review. In general, once a withdrawal is approved on the ZJ77 side, the time it takes to reach you depends on the receiving payment provider's own processing schedule. Some methods are faster than others. Ensuring your KYC documents are fully verified before requesting a withdrawal reduces processing delays significantly. Contact support if a withdrawal has been pending longer than expected.

Most deposits credit instantly or within a few minutes, but occasionally a transaction may be delayed due to bank processing times, a payment provider's own review process or a temporary technical issue. If your deposit has not appeared within 30 minutes and you have confirmation from your payment provider that funds have left your account, contact ZJ77 support via Live Chat and provide your transaction reference number. Our team will investigate and resolve the issue promptly. Do not initiate a chargeback without contacting us first, as chargebacks can result in account suspension.

ZJ77 follows standard anti-money-laundering practice, which means withdrawals are generally returned to the same payment method used for depositing, up to the deposited amount via that method. Where your deposit method cannot receive funds (for example, some mobile wallets are deposit-only), alternative withdrawal arrangements may be available subject to additional KYC verification. Contact support to discuss your specific situation. Third-party withdrawals — sending funds to a payment method registered in someone else's name — are not permitted under any circumstances.

ZJ77 offers cricket betting markets including PSL (Pakistan Super League) fixtures, T20 internationals and ICC tournament matches as part of its sports betting product. These markets are provided for entertainment and informational purposes. ZJ77 is not affiliated with, endorsed by or in any partnership with the PCB, PSL, ICC or any cricket team or individual player — cricket references are sports context only. Available markets, odds and match coverage are confirmed in the Sports section of the platform at the time of the event.

Beyond cricket, ZJ77's platform covers sports betting including football (domestic leagues and international tournaments), UFC and combat sports, esports and other live sports events. The games section includes live casino tables — baccarat, roulette, blackjack and game show formats — operated by third-party providers, along with a slot games library covering a range of themes and volatility levels. The full catalogue of available games and sports markets is visible once you are logged in to your account.

ZJ77 displays odds in decimal format by default, though format options may be available in account settings. Decimal odds represent the total return per unit staked including your original stake — for example, odds of 2.50 on a PKR 1,000 wager would return PKR 2,500 in total (PKR 1,500 profit plus your PKR 1,000 stake back) if the bet wins. Odds reflect the market's assessment of probability and include the operator's margin. They fluctuate up until event start and, where in-play markets are offered, throughout the event.

Return to Player (RTP) is a theoretical percentage that describes how much of the total money wagered on a game is expected to be returned to players over a very large number of rounds. For example, a slot with 96% RTP theoretically returns PKR 96 per every PKR 100 wagered over time — the remaining 4% is the house edge. RTP is a long-run statistical average, not a session guarantee. ZJ77 displays RTP information for slot games where this data is provided by the game developer. Check the individual game information panel before playing.

Yes. ZJ77 is designed to function on mobile browsers without requiring a separate app download. Simply open https://zj77.cam in your mobile browser — Chrome or Safari on most Android and iOS devices — and the platform adapts to your screen size. Cricket and PSL live betting, live casino tables and slot games are all accessible via mobile. If a dedicated app is available for your device, that information will be displayed on the platform's homepage or download section.

A wagering requirement specifies how many times a bonus amount must be staked in qualifying games before the associated funds can be withdrawn. As a worked example: if you receive a PKR 2,000 bonus with a 30x wagering requirement, you need to place a total of PKR 60,000 in qualifying bets before any withdrawal is possible. Not all games contribute equally — sports bets and live casino games may contribute at different rates than slots. Full contribution percentages are detailed in the terms of each individual promotion.

Welcome bonus availability and claim conditions are published in the Promotions section of the platform. In most cases you must opt in to a welcome offer during or immediately after registration, then make a qualifying deposit that meets the minimum deposit threshold specified in the offer terms. Bonus funds are credited to your account once the qualifying deposit clears. Make sure to read the full promotion terms — including game restrictions, minimum odds requirements and time limits — before opting in, as these vary by offer.

First, check that you met all the conditions of the offer — the correct minimum deposit amount, opt-in requirement, the promotion still being active and any promo code being entered correctly. Bonus funds may take a few minutes to credit after a qualifying deposit. If more than 15 minutes have passed and you are satisfied all conditions were met, contact ZJ77 support via Live Chat or email and reference the promotion name and your deposit transaction reference. Our team will investigate and manually credit the bonus if your claim is valid.

No. Bonus funds and any winnings generated from those bonus funds cannot be withdrawn until the full wagering requirement has been met. If you request a withdrawal before completing the wagering requirement, the bonus and associated bonus winnings will typically be forfeited and only your real-money balance (excluding bonus-derived winnings) will be withdrawable. Some promotions apply a maximum win cap on bonus play — check individual offer terms for this detail before you start wagering.

ZJ77 may run event-specific promotions around major cricket events including PSL season fixtures, T20 World Cup and ICC Championship matches. These promotions are published in the Promotions section as they become available. Cricket promotion terms will specify qualifying markets (e.g., match winner, top run scorer), minimum odds requirements, eligible bet types and any wagering requirements on free bet winnings. ZJ77 is not affiliated with or endorsed by the PCB, PSL or ICC — cricket event references are sporting context only.

ZJ77 protects user data with 256-bit SSL/TLS encryption for all data transmitted between your device and our servers. Account access is protected by password authentication and, where available, two-factor authentication (2FA). Personal and KYC data stored on our systems is subject to access controls that limit staff access to a need-to-know basis. For full details of how ZJ77 handles your data, please review the Privacy Policy. If you suspect unauthorised access to your account, change your password immediately and contact support.

ZJ77 provides a full suite of player protection tools accessible via Account Settings or through support. These include daily, weekly or monthly deposit limits in PKR; loss limits that cap net losses over a set period; session time reminders that alert you after a chosen duration of continuous play; cooling-off periods (24 hours, 7 days or 30 days) during which your account is suspended; and self-exclusion options for 6 months, 1 year, 5 years or permanent. Marketing communications are suspended during any exclusion period. See the Responsible Gambling page for full details.

Self-exclusion can be activated through Account Settings under the Responsible Gambling section, or by contacting our support team via Live Chat — available 24/7. Select your preferred exclusion duration (6 months, 1 year, 5 years or permanent) and confirm. Self-exclusion takes effect promptly and cannot be shortened or cancelled before the end date. At the end of a fixed-term exclusion, reactivation is not automatic — you must make a deliberate decision to return and a mandatory cooling-off review period applies. Permanent exclusion cannot be reversed.

ZJ77 does not claim to hold a Pakistan gambling licence and does not claim regulatory approval from any Pakistani governmental authority, including the Government of Pakistan, PTA, State Bank of Pakistan or any provincial authority. Pakistan's Prevention of Gambling Act, 1977 and related legislation impose restrictions on gambling. ZJ77 does not represent that its use is lawful in Pakistan. Users in Pakistan are entirely responsible for understanding and complying with all applicable local laws before registering or depositing. This is not legal advice — please consult an independent legal adviser for guidance specific to your situation.

If you are concerned that gambling is beginning to affect your finances, relationships, work or wellbeing, act on that concern without delay. ZJ77's account tools — deposit limits, cooling-off periods and self-exclusion — are available immediately through your Account Settings or via Live Chat support at any time. You do not need to justify using them. For support beyond ZJ77, speaking with a GP, mental health counsellor or financial adviser in your city — whether Karachi, Lahore, Islamabad or elsewhere — can be a valuable next step. See our Responsible Gambling page for detailed guidance.

All ZJ77 users must confirm they meet the minimum age requirement at registration. Age is then formally verified as part of the KYC process, which requires submission of a government-issued photo identity document such as a CNIC or passport. Date of birth on the submitted document is compared against the registration data provided. If ZJ77 has any reason to believe a user may be under the required minimum age — either 18 or the higher minimum required by the applicable operator or licence jurisdiction — we will suspend account access pending verification. Accounts confirmed to be held by minors are permanently closed.